Frequently Asked Questions

Welcome to the mahalas_experience FAQ section. Find answers to commonly asked questions about our luxury branded clothing store below.

How can I place an order?

You can place an order directly through our website. Simply browse our collection, select your desired items, and proceed to checkout.

Do you ship internationally?

Yes, we offer international shipping to several countries. Shipping costs and delivery times may vary depending on your location.

Can I exchange an item for a different size or color?

Yes, we offer exchanges for size or color subject to availability. Please contact our customer service team to initiate an exchange process.

How do I know which size to choose?

Please refer to our size guide, available on each product page, to determine the best fit for you. If you need further assistance, our customer service team is here to help.

What materials are used in your clothing?

Our clothing is crafted from high-quality fabrics, including silk, cotton, etc., ensuring both comfort and durability.

How can I contact your customer service team?

You can reach our customer service team via email at info@mahalas.com or by phone at 01-4228076.

What are your shipping options?

We offer standard and expedited shipping options. Standard shipping typically takes 7-8 days, while expedited shipping ensures delivery within 10 days.

What is your return policy?

We accept returns within 5 days of delivery for a full refund. Items must be unworn, with tags attached. Please refer to our Returns Policy for detailed instructions.

Do you offer bespoke or custom-made clothing?

Yes, we provide bespoke design services for customers seeking unique pieces tailored to their preferences. Contact us for more information on our custom design process.